Roles and Responsibilities
- Randomly audit required number of calls on daily basis.
- Providing timely and accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.
Candidate Profile:
- Graduation is Mandatory
- 1-4 years' experience in call auditing Skills Quality analyst in BPO/Call center preferably in Banking Collections background
- Immediate Joiners Preferable.
📌 Hiring For BPO-Quality Analyst (Chennai)
🏢 Novac Technology Solutions Private
📍 Chennai
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