About WegoPro
WegoPro is the corporate travel and expense management platform from Wego, the largest online travel marketplace in the Middle East and North Africa. We help businesses across MENA and APAC book, manage, and control corporate travel - from flights and hotels to approvals, policy compliance, and spend visibility.
About the Role
We're looking for a senior, commercially sharp Customer Success Manager to own a portfolio of enterprise and mid-market accounts spanning MENA and APAC. This is a commercial role: you will own revenue outcomes on your book - activation, adoption, monetization, retention, and receivables health.
You'll work directly with founders, finance leaders, and travel managers on the client side, and cross-functionally with Sales, Finance, Product, and Operations internally. You will report directly to the Head of Customer Success and operate with significant autonomy over your portfolio.

What You'll Own
Account management & growth
Full ownership of a portfolio of enterprise and mid-market accounts across MENA and APAC - relationship, commercial health,



and retention
Structured QBRs and account plans for top accounts; proactive engagement cadences for the long tail
Identifying and executing expansion, upsell, and cross-sell opportunities within your book
Monitoring booking volume and usage trends across your book and proactively re-engaging accounts showing decline, in a consumption model, revenue retention is earned every month, not at a renewal date
Onboarding & activation
Driving current accounts from signed to activated: implementation coordination, policy setup, traveller enrollment, and first-booking milestones
Managing complex enterprise onboardings involving corporate airline fares, negotiated hotel rates, and approval workflow configuration
Holding internal teams accountable to onboarding SLAs and escalating blockers early
Product advocacy
Translating client-side product gaps into structured, prioritized feedback for Product, with cle

📌 Customer Success Manager (Mumbai)
🏢 WeGo
📍 Mumbai