Overview
As a Principal Product Designer, you will be one of Airtel’s most senior design leaders. You will shape the broadest and most consequential product opportunities often spanning multiple product portfolios, platforms, channels, operating models, or business units.
You will set the organisation’s standard for problem framing, customer insight, interaction and visual craft, systems thinking, technical fluency, storytelling, and measurable design impact. You will guide and approve critical work by senior designers and responsible for their career and growth path. Your contribution will be visible both in the products Airtel ships and in how the wider organisation defines, decides, and builds.

What you will own
Long-range experience direction for major product portfolios or company-level initiatives.
The quality and coherence of critical experiences across products, channels, and customer relationships.
Organisation-level design frameworks, principles, behavioural patterns, and systemic improvements.
Executive alignment on complex customer, product, technology, operational,



and business trade-offs.
Raise the design bar for the most significant initiatives and the development of senior design leadership.
Opportunities for design to create new customer value, differentiation, growth, trust, or operating leverage.

What you will do
Shape company-level product and experience strategy
Set the gold standard for defining complex customer and business problems with clarity, depth, and strategic relevance.
Identify opportunities that cut across existing organisational or product boundaries and build compelling cases for action.
Define or co-create long-range experience visions that connect immediate delivery with Airtel’s future product and business direction.
Balance foundational systems, near-term outcomes, regulatory or operational realities, and bold future bets.
Improve the organisation’s approach to customer research, experimentation, measurement, and post-launch le

📌 Principal Product Designer (Gurugram)
🏢 Airtel
📍 Gurugram