ABOUT THE ROLE
Tekion is hiring a Senior Product Manager within the CIO organization's TOC team, based in Chennai, India.
This role is central to building and scaling internal tools that power Tekion's Professional Services (PS), Customer Value (CV), and Support operations across the globe. Working from Tekion's Chennai hub, you will partner closely with US-based product leadership and cross-functional teams in engineering, operations, and data to define requirements, drive roadmap execution, and deliver AI-enhanced automation that improves how Tekion delivers customer outcomes at scale. You will be a key contributor to a global product team and a visible voice in shaping Tekion's internal platform strategy.
KEY RESPONSIBILITIES
Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables.
Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps.



Translate insights into detailed PRDs and user stories.
AI & Workflow Automation: Identify and drive AI agent deployment opportunities — including intelligent ticket routing, PS delivery accelerators, and automated customer health signals — in close partnership with engineering.
Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA.
Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows.
Stakeholder Alignment: Coordinate with US-based product leadership and global business teams. Prepare explicit written updates, roadmap reviews, and escalation briefs for senior leadership.
Tool & Platform Management: Manage backlog and feat

📌 Senior Product Manager (Chennai)
🏢 Tekion
📍 Chennai