Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Service Support Director (SSD) for GGB US Select vertical. As the Service Support Director for GGB US Select, you will be responsible for Client Service.
Service Support Supervisor plays a crucial role in –
Operational responsibility for multiple Regions/Niches/Zones
Primary Contact for Client Service Director(s)
Expansion and Deployment Management
People Management




Promoting customer satisfaction
Driving continuous improvement initiatives
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.
Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus.

How you'll make an impact

Responsibilities:
Stakeholder Partnership: Act as the primary point of contact for Client Service Directors, providing strategic operational support and fostering robust stakeholder relationships.
Portfolio Oversight: Provide strategic oversight for high-value accounts and portfolios within assigned Regions/Niches, ensuring excelle

📌 Manager - Service Support Management (India)
🏢 Gallagher
📍 India