Location: Outer Ring Road, Banaswadi, Bangalore
Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
Role type: Phone-based & client-facing | D2C premium brand | Not a store role

Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.

Role Overview
As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.

Key Responsibilities
Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding
Handle queries related to deliveries, delays,



returns, exchanges, and the 100 Nights Trial with empathy and professionalism
Manage escalations tactfully, protecting customer trust and brand reputation
Proactively engage with premium customers to deliver a 5-star experience
Educate customers on product care, warranty usage, and maintenance for long-term satisfaction
Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively
Maintain accurate interaction records in CRM and share feedback for process improvement
Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates

Role Requirements
Excellent spoken and written communication skills
Strong interpersonal skills with empathy and problem-solving ability
Professional demeanour to handle discerning customers responsibly
A customer-first mindset with the ability to go the extra mile
Adaptability in a rapid

📌 Customer Service Specialist (Bengaluru)
🏢 Sunday
📍 Bengaluru