About the Company

About us: RRD GO Creative™, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

About the Role

The Procurement Helpdesk Analyst serves as the primary point of contact for internal stakeholders, providing productive and accurate first-line support and resolution for all Procure-to-Pay (P2P) process inquiries,



system issues, and policy questions. This role ensures internal customer satisfaction by delivering timely guidance and escalating complex issues to the appropriate functional teams.

Responsibilities

A. Stakeholder Support and Issue Resolution:

Front-line Support: Serve as the first point of contact for internal requestors, approvers, and budget owners regarding P2P process inquiries, including requisition creation, Purchase Order (PO) status, and vendor management procedures.
Ticket Management: Log, track, categorize, and resolve all incoming procurement queries (via email, phone, or ticketing system) within defined Service Level Agreements (SLAs).
Process Guidance: Provide clear, professional guidance to stakeholders on adherence to procurement policies, internal controls, and standard operating procedures (SOPs).
System Assistance: Offer basic troubleshooting and navigational support for procur

📌 Procurement Analyst (Chennai)
🏢 RRD Global Delivery Centers
📍 Chennai