Plum is an employee insurance and health benefits platform focused on making
health insurance simple, accessible and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare
costs 3x that of general inflation. A majority of Indians are unable to afford
health insurance on their own; and so as many as 600mn Indians will likely have
to depend on employer-sponsored insurance.
Plum is on a mission to provide the highest quality insurance and healthcare to
10 million lives by FY2030, through companies that care. Plum is backed by Tiger
Global and Peak XV Partners.
ABOUT THE ROLE
You would help employees and employers use their health insurance and health
benefits in the most seamless way possible. You understand the importance of
customer success and you take pride in going over and beyond to help your
customers. You always put your customer first. You have a strong communication
skill, and you are passionate about helping people. You can think on the feet to
come up with creative solutions for customer issues.
ROLE RESPONSIBILITIES
* Act as the primary point of contact for customers during the onboarding
journey
* Maintain frequent, proactive, and clear communication with customers via
email, chat & call
* Build solid working relationships with insurer operations teams
* Coordinate with internal teams like Sales, Account Management, Support,
Claims, Endorsements, etc., to resolve onboarding-related gaps
* Ensure high accuracy in all onboarding data shared with insurers and internal
systems. Errors should be minimal.
* Identify patterns in process gaps and suggest process improvements
* Ensure the organisation's onboarding journey is completed within defined
turnaround times (TATs)
* Address customers' concerns with empathy and urgency
* Follow and execute SOP for onboarding with zero deviations
* Conduct effective training sessions with key stakeholders, decision makers,
and employees o