Job title: Associate Product Manager/Product Manager – Agentic AI at Work (Agentic AI and Engagement Layer, AI & Automation-led Platform)
Location: Bangalore (Hybrid)
Start date: Immediate or within 30–45 days
Reporting to: Senior Product Manager
Key partners: Engineering, Design, QA, Sales, Marketing, Finance; external vendors, partners, and customer representatives
Role overview:
Own the AI at Work (AIW) product built on the Apex 2.0 ITSM platform, delivering agentic AI use cases and vertical agents (e.g., HR agent).
Lead the engagement layer strategy and product roadmap execution, including customer-facing experiences across mobile apps, chatbots, and integrations (e.g., Microsoft Teams). You will own and drive the user engagement layer end-to-end.
This is a high-visibility, time-demanding role that involves periodic liaison with customers and sales reps and regular exposure to senior leadership.
Key responsibilities:
End-to-end ownership of the product roadmap for AIW and the engagement layer; define scope, write user stories and acceptance criteria, prioritize backlog,



and drive sprint execution.
Liaise with all stakeholders (engineering, design, QA, sales, marketing, finance) and external partners/vendors/customer reps to ensure effective delivery and unblock dependencies.
Design and run A/B tests across AI agents and engagement touchpoints; formulate hypotheses, define success metrics, analyze results, and iterate based on telemetry.
Lead requirement elicitation and translate business and customer needs into transparent PRDs, workflows, and release plans; ensure alignment with revenue and sales cycles.
Prepare and deliver periodic business reviews to leadership, presenting key findings, shortfalls, roadmap updates, and competitive insights.
Instrument telemetry and monitoring to track adoption, activation, agent performance, and mobile app engagement; use data to inform prioritization and optimization.
Conduct competitive research and benchmark relevant features to

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