Job Description IT Infrastructure Specialist
Position: IT Infrastructure Specialist
Department: Information Technology (IT)
Experience: 7 - 9 Years
POC- Vaibhavi Pande - +91 (phone hidden)

Location: Pune

Position Overview:

We are looking for an experienced and customer-focused IT Infrastructure Specialist to join our IT team. The role is responsible for providing first-level and second-level technical support to end-users while ensuring the smooth functioning, security, and availability of the organization's IT infrastructure. The ideal candidate will possess robust expertise in IT support operations, Microsoft cloud technologies, endpoint management, and IT service management, along with excellent communication and problem-solving skills. Key

Responsibilities:

Act as the primary point of contact for all IT infrastructure and end-user support requests.

Provide technical support for desktops, laptops, printers, peripherals, software installation, configuration, and troubleshooting.

Manage and resolve IT incidents through ITSM tools, email, phone,



and in-person support while ensuring SLA compliance.

Diagnose hardware, software, operating system, and network-related issues and escalate complex incidents to appropriate teams or vendors.

Support and administer Microsoft Office 365, Exchange Online, Microsoft Defender, and Microsoft Intune environments.

Monitor IT infrastructure to proactively identify and resolve performance, security, and availability issues.

Perform routine system maintenance, software updates, patch management, and preventive health checks.

Maintain accurate documentation of incidents, troubleshooting procedures, system configurations, and technical knowledge articles.

Develop user guides and contribute to the organization's knowledge base for self-service support.

Conduct end-user training sessions on IT policies, security awareness, and effective use of business applications.

Ensure compliance with ISO 27001 information security standards

📌 Information Technology Infrastructure Specialist (Pune)
🏢 ATA
📍 Pune