About Position:

We are looking for Service Delivery Manager with hands on experience in Delivery, PMO, transition governance.

Role: Service Delivery Manager
Location: All Persistent Locations
Experience: 11 to 16 years
Job Type: Full Time Employment

What You'll Do:

Act as the customer-facing lead and the voice of PSL for service delivery matters
Coordinate offshore delivery teams and technical tower leads across milestones, issues, risks, and action closures
Drive governance through daily, weekly, monthly, and quarterly reviews
Manage dependencies, readiness checks, cutover planning, and hypercare coordination
Own service-level reporting, escalations, governance artefacts, and delivery assurance inputs
Ensure timely follow-up for knowledge transfer, documentation completion, risk mitigation, and sign-offs
Maintain close alignment with regional service delivery leaders and programmer leadership
Promote strong transition discipline and operational readiness across all workstreams
Support discovery, target-state readiness, cutover execution, rollback preparedness,



and steady-state handover
Work across technical towers including End User Computing, Identity, Security, Network, Infrastructure, Service Desk, and Program Management
Produce and review SOPs, runbooks, KT material, and operational documentation
Support hypercare stabilization and track measurable outcomes post-cutover
Identify opportunities for additional business growth within the existing customer
Bring a solid transition mindset with focus on discovery, target-state readiness, cutover planning, rollback preparedness, hypercare, and successful handover.
Demonstrate ownership of tower-level outcomes, dependencies, risks, documentation, and stakeholder communication.
Work effectively across cross-functional teams such as End User Computing, Identity, Security, Network, Infrastructure, Service Desk, and Programme Management.
Produce high-quality SOPs, runbooks, KT material, and operational documentation t

📌 Service Delivery Manager (Pune)
🏢 Persistent Systems
📍 Pune