Job Description: L1 Network Infrastructure & IT Support Executive
Location: Mohaan, Uttarakhand
Salary: ₹25,000 – ₹30,000 per month (Depending on Experience & Skills)
Employment Type: Full time
Work Environment: Rotational 12-hour shifts with 24/7 operational coverage
Accommodation: In-house accommodation provided
Role Summary
A premium luxury hospitality property at Mohaan, Uttarakhand is looking for a technically skilled and disciplined L1 Network Infrastructure & IT Support Executive to serve as the first point of contact for day-to-day IT operations.
The role involves hands-on support for network connectivity, guest Wi-Fi, computers, printers, IP cameras, IP telephony, and other IT infrastructure. The ideal candidate should be comfortable working in a hospitality environment, possess strong practical networking skills, and be able to troubleshoot technical issues calmly and efficiently.

Key Responsibilities
Provide first-level IT support for guest Wi-Fi, connectivity, captive portal, telephone, and other technology-related issues.




Attend to guest and internal user complaints promptly and professionally.
Conduct routine physical checks of network racks, switches, UPS systems, access points, and other IT infrastructure.
Perform hands-on network tasks such as RJ45 crimping, Cat6 cable termination, I/O port punching, and LAN cable testing.
Trace and troubleshoot physical network faults and connectivity issues.
Replace faulty network switches, Wi-Fi access points, telephones, and other hardware when required.
Conduct regular health checks of IP CCTV cameras and troubleshoot offline cameras.
Assist with IP telephony and RJ11/RJ45 line connectivity.
Maintain daily digital records of IT complaints, troubleshooting activities, and hardware replacements.
Follow established IT SOPs and escalate critical network outages promptly to the technical support team.
Maintain strict confidentiality and follow all data security and CCTV access protocols.

Qualifications & Experienc

📌 Network Infrastructure (Ramnagar-I)
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📍 Ramnagar-I