ACA is seeking a Managed Services Director - Pune - to lead and scale Managed
Services delivery in Pune in alignment with ACA’s global Managed Services
strategy, operating model, and governance. This is a critical leadership role
that combines regional delivery leadership with end-to-end execution
accountability, partnering closely with global Managed Services leadership to
operationalize priorities, integrate seamlessly with US and UK delivery teams,
and continuously improve delivery performance, quality, and scalability. This
role operates within globally established strategy and decision-making
frameworks, with accountability focused on execution excellence, delivery
outcomes, and regional operational maturity.

Job Duties

Will serve as the regional execution lead for Managed Services delivery in Pune,
accountable for delivery outcomes, operational performance, and integration with
global Managed Services, to include:

* Scaling billable Managed Services delivery from India
* Embedding global‑standard processes, quality, and governance




* Integrating India seamlessly with US/UK delivery teams
* Building durable, institutional capabilities (not person‑dependent delivery)

Regional Leadership & Global Alignment

* Serve as the regional execution lead for Managed Services delivery in
adherence with global standards.
* Translate ACA’s global Managed Services Strategy and roadmap into executable
regional delivery plans.
* Act as the primary interface between Pune delivery leadership and US/UK
leadership, ensuring alignment, transparency, and effective feedback loops.
* Support the migration and scaling of globally aligned workstreams into Pune
in coordination with global leadership.

Regional Delivery Execution

* Own the execution of the delivery lifecycle for Managed Services, including
intake, prioritization, capacity planning, execution, and follow the sun
handoffs.
* Drive a material increase in billable utilization, throughput, and billable
delivery responsibili

📌 Managed Services Director (Pune)
🏢 ACA Group
📍 Pune