Key Responsibilities

Lead and guide projects through all phases of the Service Decommissioning lifecycle, ensuring adherence to internal policies, regulatory standards, and timely service exits.
Offer expert advice and dedicated support to IT service decommissioning projects, including clarifying information requirements, identifying stakeholders, and ensuring process compliance.
Collaborate with internal teams and external partners to track decommissioning activities, gather necessary evidence, and ensure successful completion.
Contribute to the continuous improvement of the Service Decommissioning process by developing workflows, diagrams, detailed steps, and RACI matrices.
Generate detailed reports and tracking mechanisms to monitor progress, compliance, and overall performance across AXA UK.
Proactively identify potential risks within decommissioning projects, report issues, and recommend mitigation strategies.




Serve as a key member of the Service Design & Introduction team, acting as a primary contact for decommissioning queries and supporting team efficiency.

Required Skills & Experience
ITIL Certification
Proven experience in process development and improvement
Strong knowledge of the IT industry and best practices
Familiarity with Agile methodologies
Experience with Infrastructure and Configuration Management Database (CMDB) is a plus
Excellent stakeholder management and communication skills
Ability to work independently in a remote setting

Qualifications & Certifications
ITIL Certification (Mandatory)
Experience in IT Service Management and Process Optimization
Knowledge of Infrastructure and CMDB (preferred)

📌 Service Decommission Consultant (India)
🏢 AXA Global Business Services (AXA GBS)
📍 India