Objective of the Position :-
1. Maintain a high uptime of systems by swift and effective service.
2. Achieve a high level of Customer Satisfaction in the assigned region.
3. Achieve the growth target set by the Management for Customer Support revenue. Customer Support Revenue would include
• AMC and Comprehensive AMCs
• Spare parts sales
• Accessories Sales (Life Cycle Management.)
Key Result Areas:-
The incumbent will provide service support to PAN systems (XRD, XRF, Cross Belt Analyzers) which will cover following customer support activity :-
1. Installation and Calibration of systems
2. Provide corrective and preventive maintenance as per norms.
3. Manage Maintenance Contracts and achieve revenue targets
4. Sell spares and accessories to achieve revenue Targets
5. Maintain high uptime as per commitments to customers in their Contracts.
6. Ensure collection of account receivables of AMC, Spares and Accessories in time.
7. Provide highest level of customer satisfaction.

About us - Malvern Panalytical, Micromeritics and SciAps.




Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most creative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluoresc

📌 Customer Support Engineer (India)
🏢 Malvern Panalytical
📍 India