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Job Description:
Job Summary
Team Leader is a full-time position responsible for providing departmental administrative, coaching, technical training and support to associates. Judgment and independent initiative may be required to identify, adapt, and apply approaches to solve problems. This position monitors the efficiency and quality of processes at their maximum level and ensures process, policy, and procedure changes are administered. IAS experience is preferred to review bids and categorized them before assigning to team members,



also would need to assist Pricing team with the queries.
Key Responsibilities
Act as a liaison between Associates and Supervisors
Review/reject request which are for creating/modifying bid as per set guidelines of IAS
Correct categorization of bids and assigning bids to associates after reviewing the request
Shares skill and knowledge with associates while addressing questions regarding the systems and work
Stays current on service features and system enhancements through formal and informal training
Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction
Prioritize the workflow to meet the deadlines of the department
Communicates to Supervisor any issues or problems that need escalation or management attention
Identifies and implements changes and process improvements to max

📌 Team Leader (Pune)
🏢 UPS
📍 Pune