At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you
Our mission is straightforward: End Cyber Risk. We’re looking for a Staff Software Development Support Engineer to be part of making this happen.
About the Role
Arctic Wolf Networks, Inc. (AWN) is seeking a Staff Software Development Support Engineer to join our Software Development Support (SDS) organisation. As a senior individual contributor,



you set technical direction for complex customer-impacting investigations, lead escalations, and raise the bar for diagnostics and operability across Product and R&D.;
You operate end‑to‑end on the hardest problems spanning software, infrastructure, and cloud. You guide technical approach, shape observability and diagnostics strategy, and coordinate cross-team execution to accelerate root‑cause identification and durable fixes—including authoring or reviewing critical PRs when appropriate.
Beyond resolving incidents, you mentor SDS engineers, lead technical design and postmortem reviews, and drive systemic improvements that eliminate classes of defects and reduce toil across teams.
Responsibilities Include:
Own and drive complex, escalated issues from intake through resolution
Perform deep technical troubleshooting across software, cloud, and infrastructure layers
Analyze logs, metrics, and telemetry across distributed systems
Perform advanced deb

📌 Staff Software Development Support Engineer (Bengaluru)
🏢 Arctic Wolf
📍 Bengaluru