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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
ECS Email Coordinator
ECS Email Coordinator Job Description
Role Overview
The Email Coordinator is responsible for reviewing incoming emails from clients and internal team members, determining the appropriate department or individual for each request, accurately entering information into multiple business systems and ensuring timely routing and follow up.
Job Responsibilities:
Monitor and manage a shared email inbox throughout the workday.
Read and interpret incoming emails from clients and internal team members.
Determine the appropriate department,



workflow or team member for each request.
Navigate multiple software applications to locate clients or project information.
Accurately enter and update data in company systems.
Route emails and requests to the appropriate individuals while following established procedures.
Identify missing information and escalate issues when necessary.
Maintain confidentiality of client and company information.
Basic Qualifications
Atleast 5 years of experience in handling issue escalation and system navigation
Strong verbal and written English communication skills.
Excellent attention to detail and accuracy.
Ability to follow documented processes and standard operating procedures.
Comfortable working across multiple systems and applications.
Solid organizational and time-management skills.
Ability to prioritize work in a transactional, process-driven environment.
Preferred Skills and Experience
Previous experience in

📌 ECS Email Coordinator (Thane)
🏢 Fiserv
📍 Thane