13 Aug
|
Weekday AI
|
India
Description
This role is for one of the Weekday's clients
Min Experience: 4+ years
Location: Remote (India)
JobType: full-time
We are looking for a proactive and client-focused Assistant Manager – Account Management to build and nurture solid client relationships while driving exceptional service delivery. The ideal candidate will have proven expertise in Account Management, Client Servicing, and Brand Management, with the ability to understand client objectives, coordinate cross-functional teams, and ensure successful execution of projects and campaigns.
This role requires a strategic thinker with excellent communication and stakeholder management skills who can balance business objectives with client expectations while identifying opportunities for long-term growth and partnership.
Requirements
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring a seamless and high-quality client experience.
- Build and maintain strong, long-term relationships with key stakeholders and decision-makers.
- Understand client business goals,
brand positioning, and market challenges to provide effective solutions and recommendations.
- Manage end-to-end account servicing, including project planning, execution, delivery, and post-delivery support.
- Coordinate with internal teams such as creative, operations, strategy, product, and delivery to ensure timely and successful project completion.
- Monitor project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations.
- Develop account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios.
- Collaborate with brand and marketing teams to ensure campaigns and initiatives align with client objectives and brand guidelines.
- Present reports, performance updates, and strategic recommendations to clients in a clear and professional manner.
- Track key account metrics, client feedback, and service q
📌 Assistant Manager (India)
🏢 Weekday AI
📍 India