Aryaka is seeking an experienced Customer Success Manager (CSM) to manage a portfolio of strategic enterprise customers across North America. The CSM will serve as the primary post-sales relationship owner and trusted advisor, driving customer adoption, value realization, retention, renewals, and expansion across Aryaka's Unified SASE, SD-WAN, security, cloud networking, and managed services portfolio.
The ideal candidate has 8+ years of experience in Customer Success, Account Management, Service Delivery, or Technical Account Management within a SaaS, SASE, networking, cybersecurity, or managed services workplace. The role requires the ability to engage confidently with CIOs, CISOs, CTOs, and senior IT stakeholders while coordinating cross-functional teams to deliver measurable customer outcomes.
KEY RESPONSIBILITIES
• Own the end-to-end customer lifecycle and build trusted relationships with enterprise customers and senior stakeholders.
• Drive adoption, value realization, customer health, retention, renewals, and Net Revenue Retention (NRR) across the customer portfolio.




• Conduct QBRs/EBRs focused on business outcomes, adoption, value realization, strategic priorities, and customer success plans.
• Proactively identify churn risks and develop mitigation strategies; partner with Sales and Renewals teams to ensure successful, predictable renewals.
• Identify and drive upsell and cross-sell opportunities across SASE, SD-WAN, security, cloud connectivity, additional sites, bandwidth, and managed services.
• Leverage customer intelligence and external business signals—including M&A;, divestitures, leadership changes, geographic expansion, and technology transformation—to identify risks and growth opportunities.
• Act as the voice of the customer and lead cross-functional initiatives across Sales, Solutions Engineering, Service Delivery, Network Operations, Support, Product, Finance, Legal, and Procurement.
• Drive timely resolution of escalations and customer-impact

📌 Customer Success Manager (Bengaluru)
🏢 Aryaka Networks
📍 Bengaluru