Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Amazon Connect
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
AWS Developer responsible for building AI-driven IVR solutions in Amazon Connect, with hands-on expertise in prompt engineering (goal-oriented vs. scripted), agent assist, and screen pop integration. Owns validation of prompt logic and code quality, and supports runbooks for deployment, monitoring, and ongoing operations of AI-powered contact center solutions

Roles & Responsibilities:
Team Leadership: Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives,



leveraging platform-led solutions across enterprise environments.
Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stak

📌 Custom Software Engineer (Pune)
🏢 Accenture
📍 Pune