Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

As Operations Director for our holding company, Miroma, you'll lead our offshore delivery team, owning campaign performance, process and quality end-to-end, while managing and developing specialists to deliver strategy flawlessly, on time and to the highest standard within a remote-first environment.

Role:

Campaign Performance & Delivery
- Take ultimate responsibility for the performance of all campaigns delivered by the offshore team, including pacing, delivery in full, and optimisation against agreed KPIs.
- Translate the strategy set by the client team into clear, actionable delivery plans for the activation team.
- Personally manage or directly support campaign setup,



activation and optimisation in-platform where required, particularly for complex, high-priority or new-format campaigns.
- Proactively identify challenges in setup and delivery and feed them back to the client team.
- Identify performance issues proactively and lead troubleshooting and resolution.
- Report on campaign and team performance to leadership on a regular basis.

Process, Setup & Quality Assurance
- Own and continuously improve the end-to-end process for campaign setup, activation and delivery.
- Establish a robust QA framework to catch errors before they affect delivery or client-facing reporting, with particular focus on the additional risk created by a fully remote working model.
- Develop explicit, written standard operating procedures and best practice documentation that enable consistent delivery regardless of who on the team is executing.
- Implement structured handover, escalation and sign-off

📌 Operations Director (Mumbai)
🏢 Maker Lab
📍 Mumbai