Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network. We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

(A) Primary Responsibilities (Key work activities essential to achieve the position objective)

Customer Service at GIFT-City IBU (Branch)

Recent Customer Onboarding/ deboarding for Resident and offshore customers of SMBC.




Support branch’s KPIs and Front-Office KPIs including IFSCA ESG Compliance and Gross profit contribution through timely and errorfree execution.
Speed and quality of customer service

Transaction Execution & Customer Lifecycle Management
Ensure timely and error-free execution across the entire customer lifecycle: onboarding (registration, AML-KYC, sanctions screening), credit application preparation support, documentation liaison, disbursement, transaction management, covenant/collateral management, monitoring, renewals and account closure.
Quotes to Customers, instruction sheets, funding coordination with BCAPD, Treasury and OPIN for disbursement discipline.
Champion post-disbursement discipline – covenant compliance, portfolio monitoring, sale/purchase of assets, and remediation of exceptions.

Preparation of alpha quote/ Instruction Sheet of new drawdown/ prepayment/ selldowns/ rollovers
Review of Term sheet, facility documentation and provide feedback to RMs
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📌 Vice President Front Office Manager (India)
🏢 SMBC
📍 India