Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Hardware Operations & Client Support Specialist
About your role:
Fiserv delivers technology solutions that help financial institutions and businesses move money and manage commerce with speed and confidence. Within Hardware Services, this role supports day-to-day hardware operations through order management, case resolution, and logistics coordination across the full service lifecycle. You will help ensure accurate processing, timely fulfillment,



and effective resolution of client and operational issues while partnering across teams to support service quality and SLA performance.
What you’ll do:
Manage the end-to-end hardware order lifecycle, including order entry, order updates, cancellations, shipment tracking, replacements, repairs, and returns.
Create, monitor, and resolve cases in Salesforce and shared support channels, ensuring accurate documentation, proper routing, and timely closure aligned to SLA expectations.
Investigate and resolve order, shipping, inventory, and device-related issues, including delayed shipments, incorrect deliveries, lost packages, and equipment discrepancies.
Coordinate shipping and logistics activities with carriers and warehouse teams, including reroutes, delivery corrections, claims, and tracking updates.
Provide operational support for hardware devices and transaction-related issues, escalating to specialized teams when required.
Partner with Deployment, Maintenance, IT, Billing, and Logistics teams to drive issue

📌 Hardware Operations (Thane)
🏢 Fiserv
📍 Thane