Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role
We are seeking a highly customer-focused professional to act as the primary contact for allocated markets, shared service centres, and business functions within ERP & Management Services. This role is responsible for driving service excellence, stakeholder engagement, SLA governance, escalation management, service transition activities, and continual service improvement across the EVO support setting. The successful candidate will collaborate closely with business stakeholders, support teams, suppliers, and service partners to ensure high-quality service delivery, operational stability, and customer satisfaction.What you’ll do
Act as the ERP & Management Services Single Point of Contact for assigned Markets, Businesses, Shared Service Centres, and functional stakeholders.
Gather business requirements, understand concerns relating to EVO Operations, and provide effective service support.
Monitor a
📌 ERP Service Improvement (Pune)
🏢 Vodafone
📍 Pune