Experience: 8+ Years
Location: Bengaluru / Noida / Hyderabad
Work Model: Work from Office (5 Days a Week)
Role Overview
We are looking for a Senior Kronos Workforce Management Technical Consultant
with 8+ years of experience to support a global AMS engagement. The consultant
will be responsible for application transition, production support, technical
administration, integrations, reporting, and continuous improvement while
ensuring high system availability and service excellence.
The role requires solid troubleshooting capabilities, integration expertise,
and experience supporting business-critical workforce management environments.
* Participate in transition planning and knowledge transfer activities.
* Review technical architecture, integrations, interfaces, customizations, and
security configurations.
* Validate technical documentation, operational procedures,
and monitoring
processes.
* Identify technical risks and recommend mitigation strategies.
* Ensure operational readiness before transition to steady-state support.
Technical Production Support
* Provide Level 2 and Level 3 technical support for Kronos Workforce
Management.
* Troubleshoot application, integration, interface, and performance issues.
* Perform Root Cause Analysis (RCA) and implement permanent fixes.
* Support production deployments, patching, upgrades, and release activities.
* Monitor application health and proactively address technical issues.
* Ensure high system availability and performance.
Integration & Technical Administration
Support and maintain integrations with:
* HR Systems
* Payroll Applications
* ERP Platforms
* Active Directory
* Identity Management Systems
* Third-party Workforce Applications