Description

Languages to be known compulsory: Kannada, English & any other language

Job Responsibilities

Explain the customers - based on product offers/advantages
Creating and keeping track of new leads
Google reviews progress tracking and shares the report on respective lead
Toll-Free working status checking and sharing the status and reporting to the respective leads
Promoting the products
Customer follow-up 4- feedback - mails/phones (communication channel), brand promotion tale
Maintain register for the same and share the same to the repartee basis on the company requirement.
Prepare a list of calls made by the staff department-wise and send the same to HOD. 2 - teleoperator

Make complaints to the Maintenance department in case of any fault/damage/breakage and also inform to repartee

Check the intercom lines and instruments and use the service of a telephone technician in case of any repairs (Should take prior permission from the team lead).
Make sure that the telephone system works smoothly without interruption.




Operators should not be engaged in unnecessary conversation while sitting on the board.
The operator on board should be highly courteous towards people calling from in and outside the hospital and make them feel the operator is willing to do everything for them.
Accuracy is essential to connect to the correct numbers required.
The operator should have the speed in connecting the calls; hence he/she will not be late in attending the calls.
The operator shall work in SHIFTS/ Overtime, holidays, and weekends as requested by management.
Not to leave the post till the reliever reports to the duty
Calling and taking surveys from different consumers of GarbhaGudi and sharing the reports with respective team lead
Escalating the real-time process issues and inputs to the concerned person. However, the first level POC will be the team lead.

📌 Customer Support Executive (Davanagere)
🏢 GARBHAGUDI IVF CENTRE
📍 Davanagere