What we want:
You will be the technical owner of a portfolio of hosting and cloud customers — the single point of accountability for their technical queries, issue resolution, and overall satisfaction. Working closely with the Support and NOC teams, you will resolve and drive to closure everything from DNS and email issues to server performance and migration problems, ensuring customers stay healthy, informed, and confident in QualiSpace. This is a hands-on technical role, not a sales role: success is measured in resolution quality, SLA adherence, CSAT, and retention through service excellence.

Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.

QualiSpace:
QualiSpace, a Vertoz company,



is an ICANN-accredited domain registrar and a leading provider of web and cloud hosting services since 1998. From our Mumbai headquarters, we deliver 360° web-presence solutions to businesses across India and the US — including domain registration, shared and dedicated hosting, managed AWS and Azure cloud services, GPU and dedicated servers, enterprise email, SSL certificates, and data backup — backed by 24/7 support

What you will do:
•Own the technical relationship for assigned accounts
• Lead technical onboarding: plan and execute migrations, provisioning, DNS cutovers, and email transitions with minimal downtime.
• Own escalations end-to-end: coordinate internal teams, communicate clearly with customers during incidents, and deliver RCA (root-cause analysis) reports after resolution.
• Monitor account health proactively — uptime, resource utilisation, ticket trends, expiring services — and act before issues become complaints.
• Ensure SLA compliance and dri

📌 Customer Success Manager – Qualispace (Navi Mumbai)
🏢 Vertoz
📍 Navi Mumbai