Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Global Leasing Client Support Specialist
Hardware Leasing – Client Support Specialist
About the Role
As a Client Support Specialist, you will serve as a subject matter expert on our portfolio of creative financing solutions. You will partner with internal teams and external channel partners to communicate and execute the product strategy for Global Business Solutions (GBS) Lending, including hardware and alternative financing.
What you will do:




Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs)
Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience
Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends
Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling
Draft internal product communications and documentation
Partner with product, legal, compliance, vendors, and operations teams to resolve issues
Monitor ISO prospects to identify customer needs and market insights
Support issue management, including root cause analysis and client communication
Ensure compliance with system auditing, client profile updates, and administrative requirements
What You Will Need to Have
Minimum of 3 years of experience in product management and/or relationship management
Experi

📌 Global Leasing Client Support Specialist (Thane)
🏢 Fiserv
📍 Thane