At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you
Our mission is simple: End Cyber Risk. We’re looking for a Team Lead to be part of making this happen.
About the role
Arctic Wolf Networks, Inc. (AWN) is seeking a Team Lead within our Software Development Support (SDS) organization. This leadership role sits at the intersection of Support, Product, and R&D;—owning outcomes for complex,



escalated customer-facing issues and ensuring transparent prioritization, resourcing, and timely resolution across teams.
You will lead, coach, and develop SDS engineers to solve hard problems across software, infrastructure, and cloud environments. You will set priorities, unblock the team, and ensure disciplined execution—driving cases to resolution through root-cause analysis, clear decision-making, and, where appropriate, enabling the team to contribute or coordinate code changes and partner fixes.
You will own the escalation program’s outcomes—defining intake paths, SLAs, and handoffs; partnering with Product, R&D;, Support, and Problem Management; and continuously improving processes, observability, and automation so customer-impacting issues are rapidly diagnosed, prioritised, and driven to closure.
Key Responsibilities
Own day-to-day SDS case intake/triage and execution: prioritise and maintain Jira hygiene; assign/rebalance cases; run daily stan

📌 Team Lead (Bengaluru)
🏢 Arctic Wolf
📍 Bengaluru