Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
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Purpose of role
In conjunction with the knowledge and education organisation, be actively involved in and take responsibility for the deployment and ongoing improvements to our knowledge management programs. Working with all functional areas in Keyloop to coach, audit and improve our knowledge bases whilst improving the self-serve culture and delivering against the strategy.
The role will involve the need for a flexible approach, independent and TEAM working,
collaboration with key stakeholders from many other departments and a solid ability to communicate across a range of cultures.
Key Duties & Responsibilities
Act as a master coach and knowledge expert to ensure we maintain a quality and relevant Knowledge Base for internal and customer usage.
Actively participate in AI centric initiatives to drive knowledge programs throughout Keyloop.
Deliver against the strategic framework outcomes for KCS outlined by senior leadership.
Ensure KCS process is frequently audited for quality and deliver master coaching from with the Knowledge management team when necessary.
Audit of Content Health, ensuring improvements get raised as part of the KCS evolve loop.
Maintenance of knowledge management platforms and continuous improvement of KM workflows.
Accountable for content standards and flow for what information is captured, where, by whom, and how it integrates w