Company Overview
Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT infrastructure and adjacent industries.

We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.

Key Job Responsibilities
Experience - 0-1 Year of relevant experience
- Provide first-level contact and convey resolutions to FTE (Full time Time Engineer) at global Level
- Have Handle escalations, Service Review & SLA Management
- Provide support to FTE in various HR-related topics such as Salary, compensation, Joining, leaves, etc. and resolve issues and problems
- Maintain FTE files and records in electronic and paper form
- Handle FTE grievances formally and informally, forward them to the concerned department, and follow up for resolution.
- Properly escalate unresolved queries to project Manager
- Track, route and redirect problems to correct resources




- Update FTE issue data and produce reports for the manager.
- Follow up on FTE check-in issue resolution.
- Preserve and grow your knowledge of help desk procedures, products, and services
- Handling issues/Queries over calls or emails
- Act as the first point of contact for service requests via phone, email, or portal.
- Log, track, and resolve issues within defined SLAs; escalate as needed.
- Support scheduling and coordination of field service engineers.
- Ensure professional communication with internal teams and clients.
- Generate basic reports and assist in process improvements.
- Collaborate with cross-functional teams for seamless operations.

Required Skill Sets
- Strong Verbal and Written Communication
- Analytical and Problem-Solving mindset

Active listening and qualified phone/email etiquette
- Strong attention to detail and accuracy in ticket handling and reporting
- Basic problem-solving a

📌 FTE Helpdesk Associate (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar