Job Title: General Manager, Operations
Reports to: School Director and the Board
Location: Pathways World School, Gurugram

We are seeking an accomplished General Manager – Operations to lead the non-academic operational functions of Pathways World School, a premium day and residential international school in Gurugram. A member of the Senior Leadership Team, the incumbent will be responsible for delivering operational excellence across administration, campus infrastructure, engineering systems, hospitality, and support services. The role demands strategic leadership, financial acumen, and a demonstrated ability to manage complex, multi-disciplinary operations while driving continuous improvement, cost optimisation, and institutional excellence.

This is a residential role with on-campus family accommodation provided for the incumbent. As a residential leader, the role carries round-the clock institutional responsibility and executive accountability.

Key Responsibilities and Key Result Areas (KRAs):
Administrative Leadership:



Serve as the primary contact for all non-academic operational issues. Coordinate with staff and senior management to ensure excellent service delivery across all departments.
Systems Governance, SoP’s and Digitisation: Review, design, digitise and institutionalise robust systems, SoP’s and MIS reporting across all operational functions and build data driven monitoring frameworks eliminating person-dependency risks.
Estate & Accommodation Management: Oversee upkeep of entire estate including school infrastructure, on-campus accommodation for staff and students, ensuring that the facilities are well-maintained and meet the needs of the school community.
Ambiance and Atmosphere: Ensure a sophisticated ambiance across the campus, with attention to detail in both interiors and exteriors, maintaining high standards of aesthetics and creating a polished, upscale atmosphere.
Housekeeping, Laundry & Hygiene: Oversee housekeeping, laundry and sanitation

📌 General Manager Operations (Gurugram)
🏢 Pathways World School
📍 Gurugram