13 Aug
|
Hucon Solutions India Private
|
Bengaluru
13 Aug
Hucon Solutions India Private
Bengaluru
Handle inbound customer calls and manage service emails per defined SLAs
Accurately authenticate customers and record interactions in CRM
Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP
Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets
Follow schedule adherence and real-time instructions from RTA/WFM
Tag and update case dispositions; maintain email templates and tone guidelines
Adhere to information security, data privacy and KYC guidelines
Participate in training, nesting, and periodic re-certifications
📌 Agent-inbound voice/email-(BFSI preferred) (Bengaluru)
🏢 Hucon Solutions India Private
📍 Bengaluru