Title: Senior ServiceNow Developer/Administrator

Location: Hyd/Bang/Mumbai

Education: Any Degree

Exp Level: 8-10+ Years

Job Responsibilities:

We are seeking an experienced Senior ServiceNow Developer/Administrator to
join our team. In this role, you will be responsible for the design,
development, configuration, customization, and ongoing administration of the
ServiceNow platform. You will translate business requirements into robust
technical solutions, automate processes, integrate with enterprise systems, and
ensure the platform delivers maximum value to the organization. This is a
hands-on role ideal for someone who thrives on solving complex problems and
mentoring others.

Key Responsibilities:

* Design, develop, and maintain custom applications, modules, and solutions on
the ServiceNow platform.

* Configure and customize core ITSM processes (Incident, Problem, Change,
Request Fulfillment, Knowledge, Asset, CMDB).

* Develop and optimize automation using Flow Designer, Business Rules,
Script Includes, Client Scripts, UI Policies, and Workflow Studio.





* Build and enhance Service Portal experiences, including custom widgets,
pages, and Record Producers.

* Implement and manage integrations using REST/SOAP APIs, Integration Hub, MID
Server, and other tools.

* Perform advanced scripting with JavaScript and the Glide API
(GlideRecord, GlideAjax, etc.).

* Manage platform administration tasks including user/role management, ACLs,
performance tuning, upgrades, and instance hygiene.

* Develop and maintain reports, dashboards, and Performance Analytics.

* Collaborate with stakeholders to gather requirements, provide estimates, and
deliver solutions using Agile methodologies.

* Create and manage Update Sets, Scoped Applications, and follow best practices
for maintainability and scalability.

* Troubleshoot complex issues, perform root cause analysis, and provide
production support.

* Mentor junior developers/admins and contribute to knowledge sharing within
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📌 ServiceNow Developer/Administrator (Hyderabad)
🏢 Datavail
📍 Hyderabad