Lutron’s Gurgaon team is seeking a technically driven professional to lead our Salesforce support team. In this role, you will leverage your technical expertise to solve complex business challenges and deliver high-quality resolutions supporting the business with Salesforce. You’ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to creative projects that support our global operations and enhance the customer experience.
Responsibilities
As a Senior Information Technology Specialist at Lutron you will:
Work across multiple Salesforce clouds, including Sales, Service, Marketing, B2B Commerce, Revenue Cloud and Field Service
Interact with users across various Lutron business units and regions, solving their Salesforce-specific technical issues and providing new features to improve business processes
Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts,
record types, custom settings, dashboards and reports
Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities
Collaborate with team members using strong written and verbal communication skills
provide technical support and guidance to the team on the day-to-day support tasks
Plan and run the training and onboarding plans for recent team members
Provide day-to-day supervision to the team members
Identify, suggest and drive process improvements
Stay aligned to Lutron’s culture and values
Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer focused
Be ethical
Qualifications
Does this sound interesting to you? If it does, Lutron is looking for candidates with the following criteria:
Minimum 3-year degree in Computer Science or Information Technology with a 60% and above, or a 4
📌 Information Technology Leader (Gurugram)
🏢 Lutron Electronics
📍 Gurugram
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