The Front Office Associate is responsible for delivering exceptional guest
service by ensuring smooth check-in and check-out processes, handling guest
requests efficiently, maintaining accurate records, and creating a welcoming
experience in line with hotel brand standards.

Key Responsibilities

* Welcome guests warmly and provide a professional first impression.
* Perform check-in and check-out procedures accurately and efficiently.
* Handle room reservations, modifications, and cancellations.
* Respond promptly to guest inquiries, requests, and complaints, ensuring
timely resolution.
* Process payments, maintain guest accounts, and prepare accurate billing.
* Coordinate with Housekeeping, Engineering, and other departments to ensure
guest satisfaction.
* Promote hotel facilities, services, loyalty programmes, and special offers.
* Maintain the confidentiality of guest information and adhere to data security
policies.
* Ensure the front desk, lobby, and reception area remain clean and
presentable.
* Follow hotel SOPs,



brand standards, and safety, security, and emergency
procedures.

* Prepare daily reports and complete shift handovers accurately.

Qualification & Skills

* Diploma or bachelor's degree in Hotel Management or Hospitality.
* 0–2 years of experience in Front Office operations (freshers may also apply).
* Excellent communication and interpersonal skills.
* Strong customer service orientation with a professional appearance.
* Basic computer knowledge and familiarity with PMS (Opera/Fidelio or similar)
is preferred.
* Ability to work in shifts, including weekends and public holidays.

* Positive problem-solving, multitasking, and teamwork skills.

This role is responsible for ensuring every guest receives a warm welcome,
personalized service, and a memorable stay while maintaining the highest
standards of hospitality and operational excellence.

📌 Front Office Assistant (India)
🏢 IHG
📍 India