Job Description: Team Leader – Verifications Operations (Background Verification)
Department: Operations – Verifications
Location: Remote
Reporting To: Operations Manager
Work Schedule: Monday to Friday – (Night Shift)

Role Overview:
The Team Leader – Verifications Operations will lead a team handling end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires solid domain expertise in verifications along with proven people management experience.

Key Responsibilities:
Team Management & Delivery
Manage a team of 10–20 associates handling Employment and Education Verification processes
Allocate work, monitor productivity, and ensure daily/weekly targets are achieved
Drive adherence to SLAs, TAT, productivity, and accuracy benchmarks
Conduct regular coaching sessions, feedback discussions, and performance reviews
Verification Operations
Oversee end-to-end employment and education verification processes for US background screening




Ensure accurate verification of:
Employment details
Designation and tenure
Rehire eligibility
Educational qualifications
Monitor outbound and inbound communication with HRs, employers, universities, and institutions
Ensure complete and accurate documentation of verification outcomes and audit trails
Quality & Compliance
Ensure compliance with client requirements, verification guidelines, and internal policies
Conduct regular audits and drive quality improvement initiatives
Ensure adherence to US compliance standards and escalation protocols
Maintain confidentiality and integrity while handling sensitive information
Identify discrepancies and manage escalations for complex cases
Process Management
Oversee verification processes including:
Employment Verification
Education Verification
Address Checks
Database Validation
Identify process gaps and implement continuous improvement initiatives
Stakeholder Management
Work

📌 Team Lead (Mumbai)
🏢 Cisive
📍 Mumbai