Job Title: Tech Lead - Sustaining Engineering
Job Summary:
We are seeking a highly skilled Tech Lead for Sustaining Engineering Team to
spearhead our tier-3 production support and sustaining engineering efforts. In
this role, you will lead a team to diagnose, debug, and resolve deep architectural
and code-level and setting specific issues within our scalable, multi-tier
cyber security platform.
Operating in an agile environment, you will bridge the gap between customer-
facing support teams and core engineering (based in India and the US) to
maintain the stability of our enterprise-scale SIEM platform.

Key Responsibilities:
Root Cause Analysis (RCA): Lead deep-dive technical investigations into
production outages, performance bottlenecks, and complex software bugs
across the entire full-stack ecosystem.

Sustaining Engineering: Design, code, and deploy hotfixes, patches, and
minor enhancements to resolve critical customer issues without breaking
multi-tenant SaaS architectures.

Team Leadership: Mentor and guide a team of support engineers,
overseeing ticket queues,



driving technical escalation resolutions, and
maintaining high SLA compliance.

Cross-functional Collaboration: Work closely with US and India core
engineering, DevOps, and Product Management teams to transition
complex fixes into mainline code releases.

Incident Management: Serve as a technical point of contact during critical
production incidents, driving immediate workarounds and long-term
resolution paths.

Skills and Qualifications:
8 to 12 years of experience working on Java Web/EE applications (ideally
multi-tenant SaaS products), with at least 3 years of experience in a Lead
Technical Support/Sustaining Engineering/L3 Tech Lead capacity.

Expertise in Core Java development, Java EE technologies, multithreading,
and cluster-aware applications.

Hands-on experience designing, deploying, and managing scalable
architectures across AWS and GCP.

Excellent understanding of Linux OS and networking

📌 Tech Lead (Pune)
🏢 Gurucul
📍 Pune