Position: Sales Training & Development Manager – Consumer Bank

Location: Mumbai
Function: Consumer Banking – Learning & Development / Sales Enablement
Grade: (As per internal banding)
Reporting to: Outbound Head / Training Manager (Consumer Bank)

Department: Credit Card-Marketing HO

Grade: M1 to M3

Key Responsibilities

* Sales Onboarding:
Deliver structured induction programs for new sales hires (CASA, Loans,
Credit Cards) to ensure faster readiness and productivity
* Sales Training Delivery:
Conduct training on sales techniques, product knowledge, objection handling,
and customer engagement
* Capability Building:
Drive initiatives to enhance selling skills, cross-sell/upsell capabilities,
and customer-centric selling approaches
* Product & Compliance Training:
Ensure sales teams are aligned on product updates, policies, and regulatory
requirements (RBI guidelines)
* Performance Enhancement:
Analyze sales MIS to identify gaps and conduct targeted refresher training
for low performers
* Field Coaching:




Provide on-ground coaching and support to sales teams through field visits
and joint calls
* Content Development:
Create training modules, sales playbooks, scripts, and digital learning
content
* Stakeholder Management:
Collaborate with Sales Heads, HR, Product, and Compliance teams to align
training with business needs

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Eligibility Criteria

* Minimum 5+ years of experience in Banking/NBFC Sales or Sales Training
* Prior experience in Consumer Banking or Credit Cards preferred
* Strong understanding of sales processes and frontline challenges
* Proven track record in improving sales performance or enabling teams

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Required Skills

* Solid sales training & facilitation skills
* Good understanding of banking products and regulations
* Excellent communication and presentation skills
* Ability to analyze s

📌 Team Member-Process-Credit Card-Marketing HO (Mumbai)
🏢 Kotak
📍 Mumbai