Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager, Fraud Operations Analytics.
In this role, you will:
Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, SLA work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.
Act as an SME/consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.
Create current tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including Machine Learning and Artificial Intelligence.
Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models
Partner with the business effectively to drive data driven decisions and generate value.
Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action.
Deliver monthly Governance pack and insights on all KPI and reporting suite.
To be successful you will:
Graduate or post-graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Ope