Job Title: Service Delivery Manager – EDI Platform
Location: Preferred Pune / Hyderabad
Reports To: Delivery Manager
Role Overview
Lead and coordinate three critical streams:
EDI Migration Project – Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.
L2/L3 Support Team – Manage ongoing support for the legacy EDI platform during migration and stabilization.
Azure Modernization Project – Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.
Additionally, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all streams.
Key Responsibilities
Program Governance & Planning
Develop integrated program plans covering migration, support, and Azure modernization.
Define milestones, dependencies, and risk mitigation strategies across all streams.
Cutover & Transition Management
Plan and execute cutover from legacy to Sterling and later to Azure.
Ensure smooth handover of systems and documentation to cloud operations teams.
Process Improvement
Review and enhance existing SOPs for migration, support, and cloud transition.
Establish governance frameworks for decision-making and escalation.
Define and implement KPIs for delivery performance, SLA adherence, and quality.
Standardize reporting templates and dashboards for leadership and client visibility.
Team Leadership
Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.
Align resources and resolve conflicts across parallel projects.
Stakeholder Communication
Provide consolidated status updates to senior leadership and client.
Prepare executive dashboards and transition read
📌 Service Delivery Manager (Pune)
🏢 Sourcingxpress
📍 Pune
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