Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Position: Senior Application Support Lead Analyst
Experience: 7 – 10 Years
Category: Application Support / PEGA Support
Shift: Rotational Shifts / Weekend Support as Required
Main Location: India
Position ID: J0526-2237
Employment Type: Full Time
Education Qualification:
Bachelor’s degree in Computer Science, Information Technology, Engineering,
or related field with relevant industry experience.
Position Description:
We are seeking an experienced PEGA Application Support Lead Analyst with strong expertise in PEGA applications, SQL/Oracle databases, and production support operations. The ideal candidate will be responsible for incident management, problem resolution, release support, root cause analysis, and ensuring application stability in production environments. The candidate should possess excellent troubleshooting abilities, strong communication skills, and the ability to work independently in a fast-paced support setting.
LI-AS26
Your future duties and responsibilities:
• Provide L2 application support for PEGA-based applications in production environments.
• Manage incidents, service requests, and problem tickets to ensure timely resolution within SLA.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
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📌 PEGA - Senior Application Support Lead Analyst (7-10 Yrs) (Hyderabad)
🏢 CGI
📍 Hyderabad
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