Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Japanese Language
Positive to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Senior Change Management SME (Bilingual: English & Japanese) - JD
Role Purpose
We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires strong operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services.




The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders, governance calls, CAB/TAB meetings, operational communications, and Change Management activities.

Key Responsibilities

Change Governance & Operational Control
o Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes
o Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance
o Own and lead CAB/TAB governance activities
o Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions
o Chair meetings confidently with global stakeholders and technical teams
o Ensure action tracking, governance follow-ups, and meeting documentation
o Challenge or reject risky, incomplete, or non-compliant changes
o Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages
o Identify governance gaps and operational improvement opportun

📌 Operations Engineer (Gurugram)
🏢 Accenture
📍 Gurugram