About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our current office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Overview

We are seeking a Service Performance and Service Review Manager to join the Indirect Procurement and Legal team to drive adherence and adoption of Enterprise Service Management (ESM) standards within procurement and legal. Reporting directly into the function, this role partners closely with the ESM Service Excellence team to ensure consistent measurement, reporting and review of service health, performance trends and improvement actions.

The manager will facilitate governance forums, enable prioritization of new service demand requests,



and oversee performance reporting and reviews for technology. The Functional Service Performance Manager is responsible for executing service performance measurement and service review activities within their assigned function, in alignment with Enterprise Service Management (ESM) standards.

This role requires strong procurement domain expertise, experience operating within formal governance and change management structures, and the ability to translate complex operational data into executive‑ready insights.

Duties
- Develop and maintain function specific attributes and execute day-to-day operational activities
- Adopt and apply enterprise service performance standards, including SLAs, KPIs, and service quality metrics to enable efficient and effective service delivery
- Collect, validate, and maintain service performance data for functional services.
- Prepare service performance dashboards, reports, and

📌 Manager, Service Performance (India)
🏢 McDonald’s Australia
📍 India