Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities :
• Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs
• Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
• Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
• Overseeing the management of operations, deliverables to have better efficacy.
• Driving the cost efficiency of the center,
maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
• Deliver consistently high customer satisfaction, measured through formal and informal feedback.
• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
• Drive business growth through partnership with Sales Team to execute solutions for customers globally.
• Enhance the workplace through leadership, employee engagement and personnel development.
• Work with business partners to accurately forecast and support business growth strategies.
• Ability to prioritize company objectives and meet aggressive deadlines.
Qualifications
Educational qualification:
Qualified degree from a premium institute (B.E. or C.A. or MBA, ..)
Experience :
A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be
📌 Delivery Head- SAP (Bengaluru)
🏢 Bosch Group
📍 Bengaluru
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