Key areas of expertise:

Ensure the maximum uptime of the entire security system and deliver value to the end user. Meeting SLA.
Customer Complaint Redressal System - Ensuring the adherence to the SLA's of response time and resolution time across the re-analyse the customer complaints and ensure corrective and preventive measure taken for the quick Redressal of the customer complaints.
Ensure 100% attend of Preventive & Breakdown maintenance.
Ensure support system for the resolution of any critical customer complaint.
Spare Parts Management-Ensure the regular ordering from OEM's for adequate parts availability at site level. Maintain the optimum inventory level of spare parts at site to meet the SLA's . Tracking of consumption, analysing the failures.
Build relationships with customers. Constantly work on proposing creative solutions and upgrades to the customer.
Free to travel various sites,



Do site audit & come out with observation & preventive action to reduce the downtime & rework.
Team & performance governance as per metrices.
Need coordinate with OEM & B2B contractors for timely support & compliance on breakdown & preventive maintenance.
Timely submission of Invoice & collection. Reducing the DSO of the contract. Improve cashflow.
Laisoning with different internal & external stakeholder like HR, SCM, Finance, OEMs for executing the respective job done.
Properly managing team & upskill the team members in coordination with HR.
Governance of site engineers on job schedule, location , attendance etc.
Taking care of Contract P/L. Reduce cost & improve margin.

📌 Team Lead (Ajmer)
🏢 TATA Advanced Systems
📍 Ajmer