Role Overview
The Business Architect will support the Target Operating Model (TOM) lead in defining the future-state operating model for the Commercial Cards business. This role will focus on capability mapping, customer journey design, process architecture, and transformation roadmap development.

Key Responsibilities
Target Operating Model & Business Architecture
Support definition of the Target Operating Model (TOM) and future-state business architecture.
Develop and maintain business capability maps across Commercial Cards products and services.
Define business operating models, governance structures, and business capabilities.
Support phased transformation planning and roadmap development.
Customer Journey & Process Architecture
Conduct customer journey mapping and service design activities.
Facilitate AS-IS process workshops across regions and functions.
Drive process standardization, simplification, and optimization initiatives.
Define future-state customer and operational journeys.
Transformation & Stakeholder Management
Collaborate with Business, Operations, Product,



Technology, Risk, Compliance, and Change teams.
Ensure TOM alignment with regulatory requirements and operational resilience standards.
Support executive-level stakeholder engagement and decision-making.
Prepare capability assessments, business cases, and transformation recommendations.

Required Skills & Experience

7–11 years of experience in Business Architecture, Operating Model Design, Consulting, or Transformation roles.
Robust experience in Target Operating Model (TOM) design and implementation.
Experience in business capability mapping and process architecture.
Strong customer journey mapping and service design experience.
Proven experience in large-scale banking transformation programs.
Excellent executive communication and stakeholder management skills.

Preferred Skills
Commercial Cards, Payments, or Transaction Banking experience.
Experience in global banking transformations.
Knowle

📌 Business Architect (Bengaluru)
🏢 Deloitte
📍 Bengaluru