Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And,



over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Role Overview
In today’s fast-evolving business landscape, operational excellence is the ultimate competitive advantage. As our Manager - Sales Operations, you won’t just manage standard CRM workflows—you will be the strategic engine driving Go-To-Market (GTM) velocity and efficiency. This dynamic role requires a highly adaptable, execution-focused professional who views the sales ecosystem as a constantly evolving product. Sitting at the intersection of Sales, Marketing, Customer Success, and Finance, you will translate data-driven insights into frictionless revenue processes. If you possess the learning agility to master new tech stacks instantly, the cross-functional empathy to align diverse teams, and the analytical rigor to transparent roadblocks from the sales cycle, this role off

📌 Sales Operations Manager (Chennai)
🏢 FreshWorks
📍 Chennai