Project Role : Enterprise Technology Architect
Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Results-driven individual specializing in Unified Communications and Contact Center operations with 8+ years of experience in designing, implementing, and optimizing enterprise voice platform. Expertise in AudioCodes SBC, Zoom Contact Center, and automation tools like Starfish, with a solid focus on high availability, secure SIP-based communications, and operational efficiency. Proven ability to lead global teams, align technology with business goals, and drive performance through analytics and workforce optimization.
Roles & Responsibilities:
-Architect and manage enterprise voice infrastructure using AudioCodes SBC, ensuring secure SIP routing,



interoperability, and high availability across hybrid environments.
-Troubleshoot complex VoIP issues including SIP signaling, media flows, NAT traversal, and QoS optimization.
-Lead Zoom Contact Center administration, including IVR design, intelligent call routing and queue management.
-Implement and manage Starfish automation for user provisioning, lifecycle management, and configuration governance.
-Streamline onboarding/offboarding processes and eliminate manual errors through automation and real-time auditing.
-Collaborate with IT, Security, and business stakeholders to ensure compliance, data protection, and seamless integration with CRMs and ticketing platforms.
-Define operational playbooks, oversee change management, and lead platform upgrades and transformation initiatives.
-Manage vendor relationships (AudioCodes, Zoom, Starfish) and negotiate SLAs to ensure service reliability a

📌 Enterprise Technology Architect (Pune)
🏢 Accenture
📍 Pune